Services
Field Repair
Laser Scientific dispatches Field Service Engineers nation-wide
for on-site repair of laser equipment. Laser Scientific also inventories most
parts for your laser. With regional support for your laser, our parts
distribution team can have repair parts at your office location the next
morning, enabling our Field Service Engineers to repair your laser without
delay.
Our staff of Field Service Engineers have years of experience and
will explain to your satisfaction any and all failures and operational problems
encountered with your system. If your current medical laser repair technician
cannot or will not provide this information, you should seriously consider
another medical laser field service company to take over this task.
Emergency service calls are another very expensive aspect of owning
any medical laser system. Many times the laser was operating perfectly yesterday
only to be “dead” today. What happened? Although many medical laser manufacturers
would have you believe that the competition fails “all the time” while their model
will last forever, the truth is that all medical laser systems will fail at some point
in their life. This is to be expected and with proper maintenance and planning, you can
keep the costs to a minimum.
Preventative Maintenance
By scheduling periodic maintenance throughout the year with our
Field Service Engineers can ensure that your investment in your medical laser
will last a long time. Preventative Maintenance (PM) service is NOT a service to
be avoided by the laser owner/operator. Rather, PMs can save money and time.
Many problems with laser operation can be corrected before they become too
costly.
For example, a typical routine maintenance visit could cost
upwards of $2000 when travel expenses and time are added in to the equation.
While this may seem costly as a routine expense, when compared to the cost of
canceling and rescheduling 10-20 patients, it is quite inexpensive and that in
addition, the office overhead will still need to be paid every day.
A pretreatment checklist should be adhered to before each patient
along with a daily operational checklist for each laser in your practice. Just
as you would not expect an automobile to run for long without an oil change, the
maintenance for a laser system should be just as diligent.
Equipment Installation
Laser equipment must be properly installed to meet you expectations of trouble free use.
Installation includes proper power facilitation within your office. As power requirements for
laser manufactures and model differ, installation must meet the manufacturer’s specification and that
of your facility’s AC power network.
In addition to AC power requirements, following transport, laser
equipment must be properly aligned. The procedures followed must be consistent
with the manufacturer's requirements. Failing to perform the tasks
properly can limit performance or it can lead to troublesome operation.
Laser systems are typically unpacked and installed for the first
time by our certified field service engineer. The Iinstallation requirements are
designed to provide you with the appropriate information to prepare their
facility for arrival and subsequent installation of the new laser system.
For a given laser system this may include some of all of the
following:
- Facility requirements including power and cooling water.
- Suggested relative setup orientations for major laser system
components.
- Specifications for external interlock circuits.
- Specifications for external computer control.
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