Field Repair
Laser
Scientific dispatches Field Service Engineers nation-wide for on-site repair of
laser equipment. Laser Scientific also inventories most parts for your laser.
With regional support for your laser, our parts distribution team can have
repair parts at your office location the next morning, enabling our Field
Service Engineers to repair your laser without delay.
Our
staff of Field Service Engineers have years of experience and will explain to
your satisfaction any and all failures and operational problems encountered with
your system. If your current medical laser repair technician cannot or
will not provide this information, you should seriously consider another medical
laser field service company to take over this task.
Emergency service calls are another very expensive aspect
of owning any medical laser system. Many times the laser was operating
perfectly yesterday only to be “dead” today. What happened? Although
many medical laser manufacturers would have you believe that the competition
fails “all the time” while their model will last forever, the truth is that all
medical laser systems will fail at some point in their life. This is to be
expected and with proper maintenance and planning, you can keep the costs to a
minimum. Preventative Maintenance
By scheduling
periodic maintenance throughout the year with our Field Service Engineers can
ensure that your investment in your medical laser will last a long time.
Preventative Maintenance (PM) service is NOT a service to be avoided by the
laser owner/operator. Rather, PMs can save money and time. Many problems with
laser operation can be corrected before they become too
costly. For
example, a typical routine maintenance visit could cost upwards of $2000 when
travel expenses and time are added in to the equation. While this may seem
costly as a routine expense, when compared to the cost of canceling and
rescheduling 10-20 patients, it is quite inexpensive and that in addition, the
office overhead will still need to be paid every day. A
pretreatment checklist should be adhered to before each patient along with a
daily operational checklist for each laser in your practice. Just as you
would not expect an automobile to run for long without an oil change, the
maintenance for a laser system should be just as diligent. Equipment
Installation Laser equipment
must be properly installed to meet you expectations of trouble free use.
Installation includes proper power facilitation within your office. As power
requirements foe different laser manufactures and model differ, installation
must meet the manufacturer’s specification and that of your facility’s AC power
network. In addition to AC
power requirements, following transport, laser equipment must be properly
aligned. The procedures followed must be consistent with the manufacturer’s
requirements. Failing to perform the tasks properly can limit performance or it
can lead to troublesome operation. Laser systems are
typically unpacked and installed for the first time by our certified field
service engineer. The Iinstallation requirements are designed to provide you
with the appropriate information to prepare their facility for arrival and
subsequent installation of the new laser system. For a given laser
system this may include some of all of the following:
·
Facility
requirements including power and cooling water.
·
Suggested
relative setup orientations for major laser system components.
·
Specifications
for external interlock circuits.
·
Specifications
for external computer control.
