Laser Service Contract Options
Three Service Plan options exist for keeping your laser equipment operating at peak performance.
1. The Silver Service Plan is regular preventative maintenance (PM) service for your equipment, keeping your assets in proper working order, per the manufacturers specifications.
2. The Gold Service Plan is a “Parts+” type of plan. Under the Parts+ plan, all labor, travel and expenses are covered, you only pay for replacement parts as required. Of course, regularly scheduled PMs are included.
3. The Platinum Service Plan covers parts and labor. All non-consumable parts (except the laser head) and labor, plus regular PM visits.
Laser equipment must be kept in good operation condition to bring the return on investment you need. Each level of support has benefits and advantages designed to fit your needs.
Choose the coverage level
that’s comfortable for you. …
PM service includes all preventative maintenance recommended by the manufacturer, performed according to their specifications.
Silver Plan Includes:
If additional work is required, a written estimate will be submitted for your review and approval. The Customer is responsible for the additional parts and labor necessary under the Silver Plan.
Preventative maintenance visits are also offered on a per call basis, rather than annual and biannual plans.
Gold Service Plan
This contract is a combination of the two contracts: a “Parts+” maintenance plan and the Silver Plan as indicated above. This combination ongoing upkeep and calibrations, as well as the unforeseen outages requiring immediate attention.
Gold Service Includes:
All maintenance is documented for each contracted machine. The service history of the machine is maintained as long as the equipment is under contract. (Travel to a customer’s site deemed to be outside of a normal response will be billed to the customer per its accrual, as other billable charges are at actual expenses incurred.)
Platinum Service Plan
Platinum Service is equipment coverage for the entire laser chassis. This is our most complete service offering.
Platnum Service Plan Includes:
This is our best soup-to-nuts coverage.
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