Laser Scientific uses Best in Class carriers for the delivery of your products. Shipment tracking information will be sent to you by UPS or FedEx regarding your shipments.
We believe that all reasonable efforts are made to ensure each and every shipment arrives in your hands safely and as you ordered it. If, due to unforeseen problems such as weather or other occurance with the carrier, or with Laser Scientific and our ability to ship your products, feel free to contacts us. We may not be able to guarantee every shipment meets your expected delivery requirements, including but not limited to Saturady delivery, First Overnight and even "Next Day Air"-type shipments.
Laser Scientific will not validate the authenticity of individuals requesting shipment tracking information, nor does it guarantee or warrant the authenticity of such a request, the requestor's message, or the accuracy of any verbal tracking update.
All material to be returned to Laser Scientific must have an RMA number assigned. For proper return credit, please call to have the RMA number issued within 30 days of purchase. Without this RMA number Laser Scientific cannot be responsible for the returned shipment or its contents. Further, Laser Scientific will not be responsible for any such shipments, CODs, etc.
Laser Scientific charges a restocking fee for returned products of 15-25%, when returned for customer convenience. This fee simply attempts to recover our costs. We thank you for your understanding in this regard. For laser optics we have a 'no return' policy. This includes lenses, fiber optics, windows, and some other products.
Generally, products such as optics cannot be tested fully following their return, and we do not know what may have happened after we shipped them. So, the product quality may have been jeopardized, yet we cannot detect it. We just want to ensure our customers (like you) the product is of known quality.